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AURES RMA Request

To access your AURES RMA Request Form, please clearly specify your country or region 
in ticking the corresponding geographical area below:

UNITED KINGDOM | NORTH AMERICA | AUSTRALIA | OTHER REGIONS

Before returning equipment to AURES, please make sure to complete this form in order to obtain an RMA number (returns number).

This form should be completed by the POS reseller, using the dealer account details. If the product is to returned directly to the end user, then the "return address" field should be used to enter their details.
By submitting this document, you are agreeing to the terms and conditions of returns.

As soon as we receive your request, we will return the document together with your RMA number.
When returning the material, please mark the RMA number clearly on the product packaging.

Any returned equipment with no clear RMA number will be systematically refused.

(Compulsory fields are marked with *)



Return address

AURES Technologies
Unit 2 Sycamore Court, Warrington Road, Manor Park, Runcorn, Cheshire, WA7 1RS

Company *
First Name *
Last name *
Address *
Postal code *
Town *
Country *
Telephone *
E-mail *
RETURN ADDRESS (if different from above)
Number of items to be returned
Model *
Serial number *
Reason(s) for return *
2
Model *
Serial number *
Reason(s) for return *
3
Model *
Serial number *
Reason(s) for return *
4
Model *
Serial number *
Reason(s) for return *
5
Model *
Serial number *
Reason(s) for return *
6
Model *
Serial number *
Reason(s) for return *
7
Model *
Serial number *
Reason(s) for return *
8
Model *
Serial number *
Reason(s) for return *
9
Model *
Serial number *
Reason(s) for return *
Terms & Conditions *
I hereby accept the terms and conditions of return
  1. Any goods supplied by Aures that are found to be faulty ‘out of the box’ within 5 working days of delivery will be picked up and returned to Aures at our cost. All other goods must be returned to Aures at your cost.
  2. Products returned for failures covered by the warranty will be repaired and returned at no cost to you.
  3. Products returned outside of warranty, or with faults not covered by the warranty, will be repaired only after agreement has been given to proceed. Return carriage to your site will be invoiced along with the repair charge.
  4. All non-warranty products returned to Aures Technologies Ltd for repair will incur a non-negotiable inspection, cleaning and handling fee of £45.00 for system/displays & £20.00 for printer/scanner.
  5. Goods damaged or lost in transit between your site and Aures will be your responsibility. You will be responsible to make claims directly with your chosen courier.
  6. A repair report will be issued after inspection describing the fault and outlining the costs of repair (including costs for replacement parts and components.) It is your responsibility to advise us if you want the repair to proceed within 28 working days of receipt of this report. Failure to do so will result in the product being returned and an invoice raised for the inspection fee and return carriage.
  7. It is your responsibility to remove all personal data from the equipment being returned, before such equipment is returned to AURES. You agree to indemnify AURES Technologies Ltd against any form of liability, cost or damage incurred by AURES Technologies Ltd as a result of any failure on your part to do this.

Standard Business Customer Terms & Conditions apply to all invoices.

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