Parisian Michelin-star restaurant DIVELLEC engages the expertise of MOREL CHR and AURES Group to upgrade its POS management and payment systems.
DIVELLEC, a renowned French restaurant founded by Jacques le Divellec in 1983, is a Michelin-starred temple of gastronomy devoted entirely to seafood. Located near the Invalides quarter of Paris (7th district), for over thirty years, it has seen French Presidents, prominent politicians and influential media figures pass through its doors.
Upon his retirement in 2013 at the age of 81, the culinary maestro handed over the reins of his establishment to a new management team comprising Isabelle Saglio and Philippe Grach, restaurant sector specialists and current owners-managers of L’Esplanade, and also young Michelin-starred chef Mathieu Pacaud.
The team recently called upon MOREL CHR to handle the installation of its new point-of-sale systems at the restaurant, for which AURES Group’s YUNO POS terminals were selected.
“We’ve known Frédéric Morel for over sixteen years”, explained Philippe Grach. “We have complete faith in his knowledge of our sector and we trust his recommendations entirely when it comes to systems management requirements for a restaurant of our calibre.
The PHARE software platform on which DIVELLEC’s POS IT system is deployed was developed in France, has been operational for over 15 years and runs on Windows. It’s user-friendly, highly intuitive and has been certified by its publisher as complying with new tax regulations applicable from 1 January 2018.
The platform ensures comprehensive and seamless management in terms of both front-of-house and back office operations; the payment process is smooth, as is the reservation and table plan management system for some 90 customers. The same goes for sharing administrative and accounting data, as well as real-time forwarding of sales figures to managers’ smartphones - a very practical feature!
Powerful and reliable, PHARE has been set up to enable us to manage and make daily changes to our menus down to the very last detail. The same goes for our wine list, which currently boasts over 800 labels including a number of highly prestigious vintages.”
“I should also point out MOREL CHR’s impressive turnaround times”, Philippe Grach added. “Our new system was up and running in less than a day! A specific maintenance contract guarantees us a response within an hour and a half in the event of problems or failure, thanks to a hotline available from 7am to midnight, as well as 7-day remote direct assistance when required.”
“Our client DIVELLEC has been completely won over by the AURES YUNO terminals”, commented Frédéric Morel, founder and Managing Director of MOREL CHR.
“Everyone loves the sleek, ergonomic and ultra-integrable design of the AURES YUNO terminals ; the high reliability of the i3 processor is a major strength, as is the flawless seal and resistance to water and oil splashes, a frequent occurrence in kitchens and restaurants. The adjustable viewing angle of the touch screen is also a prized feature in our working environment.
Another plus lies in the quality and resistance of the YUNO terminals’ capacitive touch-screen displays : unlike other equipment, AURES displays are highly resistant and don’t show signs of wear-and-tear or smudges on the most used parts of the screen; they are therefore extremely long-lasting.
What’s more, the AURES 3-year manufacturer warranty provides end clients with complete assurance, a further advantage”.
Frédéric Morel concluded: “The identity of the software installed and the reputation of MOREL CHR are also perceived through the physical equipment used at sale and service points; our POS solution is a complete package and the hardware is the first thing the customer sees. It’s therefore essential that we choose a partner that offers POS terminal designs and performances worthy of our name. As I told Philippe Grach, we can only place our trust in a recognised manufacturer with proven experience in the catering sector, as demonstrated for example by the various eating areas and take-away franchises at Gare de Lyon train station in Paris.”
The solution deployed at DIVELLEC includes four YUNO POS terminals (i3 processors), receipt and kitchen printers and an A4 invoice printer.