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RMA request form

Before returning equipment to AURES, please make sure to complete this form in order to obtain an RMA number (returns number).
By submitting this document, you are agreeing to the terms and conditions of returns.
Please give us as many details as possible in the description of the fault(s) encountered, so that we can carry out the repair efficiently and with minimum delay.

As soon as we receive your request, we will return the document together with your RMA number.
When returning the material, please mark the RMA number clearly on the product packaging;

Any returned equipment with no clear RMA number will be systematically refused.
(Compulsory fields are marked with *)

COMPANY*
NAME*
ADDRESS*
RETURN ADDRESS (if different from above)
TEL*
FAX NUMBER
E-MAIL*
Please confirm email address*



PRODUCT DETAILS *			example
MODEL *
SERIAL NUMBER *

REASON(S) FOR RETURN *

Terms & conditions :
1.Any goods supplied by Aures that are found to be faulty ‘out of the box’ within 5 working days of delivery will be picked up and returned to Aures at our cost. All other goods must be returned to Aures at your cost.
2.Products returned for failures covered by the warranty will be repaired and returned at no cost to you.
3.Products returned outside of warranty, or with faults not covered by the warranty, will be repaired only after agreement has been given to proceed. Return carriage to your site will be invoiced along with the repair charge.
4.All non-warranty products returned to Aures Technologies Ltd for repair will incur a non-negotiable inspection, cleaning and handling fee of £35.00.*
5. Goods damaged or lost in transit between your site and Aures will be your responsibility. You will be responsible to make claims directly with your chosen courier.
6.A repair report will be issued after inspection describing the fault and outlining the costs of repair (including costs for replacement parts and components.) It is your responsibility to advise us if you want the repair to proceed within 5 working days of receipt of this report. Failure to do so will result in the product being returned and an invoice raised for the inspection fee and return carriage.

Standard Business Customer Terms & Conditions apply to all invoices.

I hereby accept the terms and conditions of return click here

Return address:
AURES Technologies ,
Unit 2, Chandlers Court, Picow Farm Road, Cheshire WA7 4UH

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